FREQUENTLY ASKED QUESTIONS
Questions, answered straight.
The questions buyers actually ask us, answered from how we really work. Don't see yours? Call 888-611-7706 or email info@twaprinting.com — typical response time is one business day.
HOTEL PRINTING
Can you print branded hotel door hangers and key card sleeves?
Yes. Door hangers in sizes including 3.5 x 8.5 in and 4.25 x 11 in, and key card sleeves and holders, printed full color to your property's brand standards.
Do you work with hotel groups and multi-property brands?
Yes. We serve 300+ hotel properties nationwide and produce to brand standards across properties, so the same piece looks the same at every location.
What is the turnaround for hotel printing orders?
It depends on the product and quantity, and production starts after you approve your proof. Give us your in-hand date and we will confirm in writing whether it can be made.
Can you ship to multiple hotel locations?
Yes. Delivery and shipping are available nationwide. The written quote includes the delivery or shipping cost for each destination, and you receive tracking when an order ships.
How do reorders work?
Give us a previous project number or invoice number and we will pull up the job, confirm the quantity and any changes, and send a proof. Reorders are proofed too — nothing prints without your approval.
Who can provide hotel printing for key card holders, door hangers and in-room signage near Long Beach, CA?
TWA Printing, based in Long Beach, produces key card sleeves, door hangers, in-room signage and guest collateral for hotels, and serves properties nationwide.
Can you match brand standards and hotel templates?
Yes. Send your brand templates or standards with the order. Every job is proofed before production and nothing prints without your approval.
Can you handle rush hospitality jobs?
Possibly. Send the complete details and your exact deadline; we mark it urgent and confirm personally. We would rather tell you no up front than be late.
COMMERCIAL PRINTING
Can you handle small and mid-size business print runs?
Yes. Most standard print items are sold in packs — business cards, postcards and flyers in packs of 500, booklets in packs of 250 — and larger runs are simply more packs at the same per-pack price.
Do you offer design help or file setup?
Yes. We offer graphic design for any product, and we can fix a file that is not quite print ready. Design fees are quoted in writing.
What file types do you accept?
PDF is best; we also accept PNG, JPG, AI and EPS. Artwork should be 300 dpi in CMYK, with 0.125 in bleed if the art runs to the edge. Free templates and a free file check are in the Print Lab.
How fast can you turn around a standard commercial print order?
Turnaround depends on the product and quantity, and production starts after you approve your proof. Give us your in-hand date when you ask for the quote and we will confirm it in writing. Vinyl banners at the standard specification run the next business day after proof approval.
Do you offer delivery or pickup?
Both. Delivery and shipping are available nationwide, and pickup is available by arrangement at our Long Beach office, which is by appointment only.
PROMOTIONAL PRODUCTS
Who can supply promotional products near Long Beach, CA?
TWA Printing supplies logo promotional products — pens, drinkware, tote bags, notebooks, lanyards, wristbands, tech accessories, wellness items and more — from Long Beach, serving customers nationwide. Many are listed with prices in the TWA Store.
What is the minimum order for promotional products?
Minimums vary by product and are shown on each product in the TWA Store — many start at 50 or 100 pieces. For items not in the store, the minimum is confirmed on the written quote.
Are there setup or decoration charges on promotional items?
Setup charges apply on some items and are shown per product in the TWA Store and on the written quote — never added silently.
What affects promotional product pricing?
The item, the quantity, the decoration method and the deadline. Store items show their per-piece price and minimum; everything else is priced on the written quote.
PRICING
Where can I see prices for standard print items?
We publish the full price tables in the printing pricing guide, using the same prices as the TWA Store: business cards, postcards, flyers, door hangers, banners, displays and promotional products at their standard specifications. A written quote is still the price of record for any specific job.
How much do business cards cost?
Business cards come in packs of 500 (3.5 x 2 in, 14 pt gloss, full color both sides) at $19.25 per pack in the TWA Store — about 4 cents a card. Larger runs are more packs at the same per-pack price. Estimates are before tax and delivery; a written quote governs.
How much do flyers cost?
Flyers (8.5 x 11 in, 100 lb gloss book) come in packs of 500 at $146.48 per pack in the TWA Store. Estimates are before tax and delivery; a written quote governs.
How much do hotel door hangers cost?
Door hangers (4.25 x 11 in, 14 pt gloss) come in packs of 500 at $166.67 per pack in the TWA Store. Other sizes are priced on a written quote.
What is included in the quoted price?
The written quote includes the printing, tax and delivery for the job. Design work, rush handling and paper or finish upgrades are calculated on the written quote and shown as their own lines.
When do I need to request a custom quote?
Whenever your item, size or quantity is outside the standard store and pricing-guide specifications, or the job has special finishing, design work or a hard deadline. Most work is quoted in writing; typical response time is one business day.
ORDERING & DELIVERY
How does the quote and proof process work?
You describe the job; we prepare a written quote and email it. You approve the quote, send artwork, receive a proof and approve it; then the job is produced and delivered. The full walk-through is on our How Ordering Works page.
How do I send print-ready files?
Email artwork to info@twaprinting.com, or check it first with the free templates and Print-Ready Check in the Print Lab.
Can I pay by purchase order?
Yes. Purchase orders are accepted from schools, colleges, hotels, companies and agencies. The order is confirmed once the purchase order and quote approval are in.
What happens if I need a rush reorder?
Give us the project or invoice number and your exact in-hand date. We mark it urgent and confirm personally whether the date can be made.
What if my file needs changes?
We flag file problems before production and tell you first. We can fix the file or design it for you; the fee is quoted in writing.
What is your cancellation or change policy?
Send your project number and exactly what you want changed; we will confirm whether the change can be made and whether it affects the schedule. Cancellations are handled the same way, in writing.
ABOUT TWA PRINTING
What are your hours?
Office hours are Monday to Thursday, 8:30 AM to 5:00 PM, and Friday, 8:30 AM to 2:00 PM, Pacific time. The office is closed Saturday and Sunday and is by appointment only. The phone is answered around the clock, every day.
Where are you located?
2727 East Anaheim Street, Suite 40218, Long Beach, CA 90804. We are based in Long Beach and serve customers nationwide. The office is by appointment only.
Is there a discount for schools or nonprofits?
Yes. Schools and nonprofits receive 20 percent off, applied by our team on the written quote.
Last updated: November 2, 2026